Refund / Cancellation Policy

Effective date: October 1, 2026

At Pure8, we want you to be happy with your purchase. If something isn't right, we're here to help. This policy explains how returns, refunds, exchanges and subscription cancellations work.

1. Eligibility for Returns & Refunds

You can request a return or refund for physical products within 90 days of delivery, under the conditions below.

To be eligible for a return:

  • Return shipping costs are paid by the customer
  • The product must be returned in its original packaging
  • You must provide proof of purchase (order number or receipt)

The following are not eligible for a return or refund:

  • Gift cards
  • Items marked as final sale or clearance
  • Any request made more than 90 days after delivery

2. How to Request a Return or Refund

Email our support team at support@pure8.shop with your order number. We will review your request and send you return instructions and the return address.

Please don't send anything back before you have received our instructions. Returns sent without authorization may not be eligible for a refund.

3. Refunds

Once we have received and checked your return, we will email you to let you know whether your refund is approved.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • Refunds cover the product price only
  • Original shipping charges are not refunded, unless the item was defective, damaged or sent in error

4. Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, email support@pure8.shop within 7 days of delivery. Please include a short description of the issue and clear photos, and we will send you a replacement.

5. Subscription Cancellations

You can cancel your subscription at any time, with no minimum commitment and no cancellation fee. 

How to cancel your subscription:

Email support@pure8.shop and we will cancel it for you. Please include your full name, shipping address, order number and the email address used for the order.

You will receive a confirmation once your subscription is cancelled. To avoid being charged for your next shipment, please cancel at least 2 business days before your next billing date.

6. Late or Missing Refunds

If you haven't received your refund yet, please check your bank or card account again, then contact your bank or card provider, as processing times can vary. If more than 10 business days have passed since your refund was approved, contact us and we'll help.

7. Returns

Return shipping costs are paid by the customer unless the item was defective or incorrect. Customs duties, import taxes and other fees are not refundable. If a package is returned to us because it was refused or the address was incorrect, a restocking fee may apply and the original shipping cost will not be refunded.

8. Disputes & Chargebacks

Before you open a chargeback or payment dispute, please contact us first. In almost every case we can solve the issue faster and directly with you. Charges appear on your statement as Pure8.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

Questions about a return or refund? Email us at support@pure8.shop.

Mvb Global LLC, dba Pure8
1501 South Greeley Hwy, Ste C #1223
Cheyenne, WY, United States

By placing an order on our website, you agree to this Refund / Cancellation Policy.