Shipping Policy

Effective date: October 1, 2026

Order Processing

We process every order within 1–5 business days (weekends and holidays excluded). You will get an email confirming your order as soon as it is placed, and a second email when it leaves our facility.

Shipping Times & Costs

Once your order has shipped, delivery usually takes 5–14 business days, depending on where you live. Delivery times are estimates from the carrier and are not guaranteed.

International Shipping

We ship worldwide. Shipping costs are shown at checkout before you pay. International delivery times are estimates and can be longer because of customs processing.

Customs duties, import taxes and fees charged by your country are not included in our prices and are the responsibility of the customer, unless they are clearly shown as paid at checkout. Please check your local import rules before ordering; we are not responsible for packages held, delayed or refused by customs.

If you have any questions about your shipment, our support team is happy to help.

Tracking Your Order

When your order ships, we email you a tracking number. Please allow up to 24 hours for the tracking information to become active. You can also check your order status on our Track Your Order page.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders that are delayed or lost because of an incorrect or incomplete address. If you notice a mistake, email us right away and we will do our best to update it before your order ships.

Lost or Delayed Orders

If your order has not arrived within 7 business days after the expected delivery date, please email us at support@pure8.shop with your order number and we will look into it for you.

Contact

Email: support@pure8.shop